This business training simulation is based on the realities found in labor intensive service organizations where people truly are your most important asset. The simulation teaches critical business and financial acumen skills in a fun and highly engaging manner.  Some of the key principles participants experience while running this services company include:

  • The importance of optimizing human capital
  • Matching capacity and resources to changing demand
  • Managing cash flow
  • Learning the sensitivity of selling price, margin, volume, productivity and expense management
  • How customer satisfaction impacts financial performance
  • The importance of employee satisfaction and its relationship to customer satisfaction
  • Learn about key measures in the service sector
  • Identifying how they impact these variables in the real world and how they can positively influence the profit drivers in your business

Target Audience

  • Employees in sales and marketing
  • Supervisors, managers and other employees who impact profitability

Download Brochure