‘The 1% Difference’ book is a story about how a manager takes over a struggling branch office and realizes significant improvements in profitability. He begins by helping employees discover the multiplier effect of their daily decisions and then gets them fully engaged in finding small improvements. The result amazes everyone.
“The 1% Difference” highlights the importance of:
- leveraging profit drivers
- plugging profit leaks
- getting employees actively engaged in making slightly better decisions that will generate more profits